Return/refund policy

[About order cancellations and changes]
As a general rule, we cannot accept cancellations or changes to the order details after the order has been confirmed.
Please consider your order carefully before confirming your order.

[About returns and exchanges]
Regarding returns and exchanges of products, we have stipulated the following.

1.If the product you purchased is defective

In the unlikely event that the product you purchased is defective or defective, we will confirm the defect and promptly provide a replacement or refund.

[About procedures]
Please contact customer support (led.tokyo@rsvtokyo.com) and return the product within 7 days of receiving the product. Please note that returns will not be accepted after 8 days after receiving the product.
We will bear the shipping costs associated with returning the item. We apologize for the inconvenience, but please return the item by cash on delivery.
If the same product is out of stock, we will refund your money.

【Note】
We cannot accept returns or exchanges for products purchased from sources other than this site. Please contact the store where you purchased the product.

2.About returns and exchanges of non-defective products

We do not accept returns or exchanges due to customer's convenience. Please note that we cannot accept returns due to differences in size, color, or image.

[About refunds]
If you use online convenience store payment methods, refunds will be processed by bank transfer or cash by registered mail.
If you paid by credit card, the refund will be issued by the credit card company used. Please contact your credit card company directly for refund timing and refund methods. No interest will be charged on debts related to refunds.