Shipping method

Product shipping charges <About changes in shipping charges (price reduction) when using the online store>
We would like to reduce the burden on customers when ordering.
We have revised the shipping charges as follows for orders placed on our online store after 7:00 pm on Tuesday, November 1, 2022.

[Before revision]
850 yen (tax included) nationwide
*Free shipping for purchases of 20,000 yen or more (tax included)

[After revision]
540 yen (tax included) nationwide
*Free shipping for purchases of 20,000 yen or more (tax included)

Regarding order cancellation/changes: As a general rule, we cannot cancel or change the order details after the order has been confirmed.
Please consider your order carefully before confirming your order.

Regarding returns and exchanges, we have stipulated the following regarding returns and exchanges of products.

1. If the product you purchased is defective In the unlikely event that the product you purchased is defective or defective, we will confirm the defect and promptly provide a replacement or refund.
<Procedure>
Please contact customer support (led.tokyo@rsvtokyo.com) and return the product within 7 days of receiving the product. Please note that we will not be able to accept returns after 8 days from receiving the product.
We will bear the shipping costs associated with returning the item. We apologize for the inconvenience, but please send it by cash on delivery.
In the unlikely event that the same product is out of stock, we will issue a refund.
*Products purchased from sources other than this site cannot be directly returned or exchanged. Please contact the store where you purchased the product.

2.Returns and exchanges of non-defective products We do not accept returns or exchanges due to the customer's convenience. Also, please note that due to the nature of the product, we cannot accept returns due to customer's convenience, such as if it does not suit your skin.
Inquiries We accept inquiries regarding products by email.